An agent can control the IP phone by using the TAPI.NET add on and perform the following operations: Answer inbound calls Make outbound calls by dialing a number Click to dial a contact s phone number (phone 1, phone 2 and phone 3) Note that the CUCME TSP can be integrated with only one application at a given point of time. With a successful integration of ACT! CRM to Cisco Unified CME, inbound calls to the agent s phone will result in a call popup on the desktop with the contact s information populated from the CRM database. Any questions about ACT! database support and TAPI.NET should be directed to SAGE. The document goes over basic setup steps and simple call flows. ![]() Introduction This document talks about how to setup ACT! CRM by Sage integration with CUCME on UC500 or ISRs. Introduction Prerequistes Setup Configuration Steps: Verification & Troubleshooting Disclaimer Support. ![]() ![]() 1 Integrating ACT! SAGE CRM with Cisco Unified Communications Manager Express (CUCME) on UC500 or ISRsĢ 1.
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